TESTO equips its customers with special tablets
TESTO is a manufacturer of measuring instruments and sells integrated quality management systems for the food sector, among others. With 35 subsidiaries and 80 sales partners, the company is represented on all continents worldwide. For its own business purpose, TESTO requires very special, high-performance tablets as a control unit in quality management. As a so-called control unit, the device is intended to record and monitor processes, display checklists and notify the user in the event of measurement deviations. With an NFC function, the tablets should also carry out secure transactions via wireless data transmission, exchange digital content and call up preconfigured user profiles according to the tasks at hand. An 8-inch device was also required, which had to be robust, waterproof and particularly light for better handling. The requirements were therefore quite specific, which made it difficult to find the right tablet. Two major challenges arose for TESTO:
The availability of the devices was problematic in economically challenging times due to the pandemic, the chip shortage and supply difficulties.
Obtaining technical and legal information on the use of potential devices was particularly difficult.
The decision in favor of Brodos
In addition to regularly equipping its employees with smartphones, TESTO has decided to continue its collaboration with Brodos. One of the decisive factors was the success of the first roll-out in 2019, where integration into a mobile device management system enabled the devices to be managed centrally. For the second joint project, direct contact with the respective device manufacturers was necessary in order to meet the special requirements for the tablets. Brodos’ direct cooperation with the manufacturers made it possible to solve the problem of information availability, among other things.
Active support for Testo during the entire course of the project
The project started in April 2021 and ran until the end of the year. During this time, weekly meetings were held to provide the necessary assistance with technical issues. In the planning phase, the exact requirements were clarified in the form of a specification sheet and a device catalog with a selection of potential tablets was created accordingly. Due to the specific requirements for the tablets, the device manufacturer and TESTO acted as intermediaries to clarify any questions that arose. Relevant information relating to technical and legal aspects was even requested in Korea and contact was established with the headquarters.
Long-term forecasts and forward-looking orders ensured the availability of the devices. The appropriate tablets were delivered to TESTO on time. The active support and mediation between the three parties was crucial for a successful collaboration. After all, many manufacturers had problems with product shortages and supply bottlenecks, especially during the pandemic. It was only possible to overcome these challenges through consistent consultation and good communication.
TESTO benefits from direct contact with the manufacturer
In the end, TESTO was able to find the right tablet with the help of Brodos. The choice fell on the Samsung Tab Active 3, which meets all the required characteristics from performance and robustness to the NFC function. As a result, TESTO found the perfect control device for its own business purpose. The big advantage came from direct contact with the manufacturer, as this was the only way to obtain all the important information about the device. It is not without reason that TESTO and Brodos are in close contact for further follow-up projects.
The close exchange was crucial for the successful collaboration
“Successfully implementing a project together in times of crisis requires a partner who is fully focused and fully committed to pulling in the same direction. Brodos is such a partner.” For Fabian Moosmann (Project Buyer – Materials Management), the decision to work with Brodos was a very easy one. “Brodos took on our project challenges from day one and contributed significantly to the successful implementation with a high-quality, attractively priced and timely solution.”
Fabian Moosmann, Project Buyer Materials Management
“Right from the first contact, the chemistry was right – both on a human and professional level. Our customer requirements were understood straight away and Brodos had the solution ready immediately. Looking back, the decision to work with Brodos on a project was absolutely right. From the consultation to the implementation to the follow-up support – simply top!”
