Apple Care for Enterprise: Expert service and support for your Apple devices
Apple Care for Enterprise includes flexible service options for companies with iPhones, iPads or Macs. Broken devices are replaced or repaired and your employees are supported around the clock with technical questions.
Securing your Apple devices in the company
In the event of damage, this can result in high repair costs. To be covered in such situations, Apple Care for Enterprise is recommended. Brodos will arrange the insurance product for your company, initiate contact with Apple and can provide assistance with any questions.
AppleCare for Enterprise is an insurance service that offers other benefits in addition to an extended warranty. The insurance service covers all Apple devices such as iPhone, iPad or Mac in your company for two, three or four years from the date of purchase.
To ensure that your employees remain operational with their Apple devices at all times, there is an on-site service that offers round-the-clock support. Your own IT is relieved, as support is also provided when setting up new Apple devices.
Repair and replacement of iPhones, iPads and Macs
If your employees unexpectedly need a repair or replacement, AppleCare hardware protection covers all devices. Thanks to the worldwide network of Apple Stores and distributed authorized service providers, repairs can be carried out not only on the next working day, but also at any location.
For example, if your iPhone cannot hold the battery charge, contact AppleCare by phone. After entering a PIN code, AppleCare can investigate the problem and confirm the need for repair. An appointment is then arranged. In addition to the convenient on-site solution, it is also possible to send in the defective device.
If a replacement device is required, a service pool can provide assistance. This involves replacing the defective device with an equivalent one at no extra cost. The size of the pool should be based on your business requirements.
All devices can be covered by Apple Care for Enterprise in your company. So whether your employees use iPhones, iPads or Macs, they benefit from on-site service, fast repairs and ongoing telephone support in the event of problems.
Personal employee support at all times
AppleCare guarantees personal support around the clock in addition to the insurance benefit. The flexible support plans, with which you receive individual advice according to your needs, are particularly noteworthy. If your staff only have occasional questions or if regular support is required, you can choose the right level of support. This means that your employees receive unlimited, round-the-clock technical telephone support for hardware and software diagnostics and troubleshooting. For complex problems, AppleCare for Enterprise includes one IT support level case per year. You get direct access to Apple consultants if you need help with complex deployment and integration scenarios, for example.
Not only your employees can take advantage of the support. Comprehensive support for your IT helpdesk is also included in AppleCare for Enterprise. Unlimited diagnostics and troubleshooting are available at device level, while coverage at company level is also possible. As an Apple Authorized Reseller, Brodos provides a wide range of solutions for companies and supports you with comprehensive advice.
To summarize
- Securing all Apple devices in your company
- Direct access to support: a team of experts is available around the clock to answer technical questions
- Worldwide repair and replacement service on site, within one working day
- Fast response times: The response time for acute problems is one hour.
